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Terms Conditions That Cover Every Corner of Your Account

These Terms & Conditions govern your ellispark account from the moment you open it — covering how you deposit through PayPal, Venmo, or Play+, how we verify your identity, and what rights you hold under the laws of your eligible state.

Account holder rightsPayPal, Venmo & Play+ payment rulesState eligibility appliesIdentity verification requiredTerms subject to change with notice

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HOW WE HANDLE THIS

Data, Security, and Account Accountability Under These Terms

These Terms are backed by real operational practice. Here's how we handle the areas that matter most to your account — from how long we keep your data to who you contact when something goes wrong.

Data Retention

We retain your account data, including PayPal and Venmo transaction logs, for as long as required by the gaming regulations in your eligible state. You can request a copy at any time.

Account Security

Your account is protected by SSL encryption and two-factor authentication. Any change to your registered email or linked payment method — PayPal, Venmo, or Play+ — requires identity re-verification.

Cookie Policy

We use session and analytics cookies to keep your account logged in across devices and to monitor for unusual login patterns. You can manage cookie preferences in your browser settings at any time.

Requesting Changes

To update personal details covered in these Terms, go to Account Settings on mobile or desktop, or contact support via live chat. Identity verification is required for any change to banking information.

What These Terms Actually Govern and Why They Matter

ellispark Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an ellispark account, you enter into a binding agreement with us. These Terms set out what we owe you, what you owe us, and how disputes get handled. A few things worth knowing upfront: access depends entirely on whether online sports betting and casino

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play are lawful in your state — we do not operate in states where it isn't. You must be of legal gambling age in your state, and only one account per person is permitted. Payment activity through PayPal, Venmo, and Play+ is subject to both our
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payment terms and each provider's own user agreement. We may update these Terms at any time; we'll notify you through your registered email address or via an in-app banner before changes take effect. Continued use of your account after a notification means you accept the revised
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terms. If you disagree with any update, close your account and contact our support team to settle any remaining balance. We keep records of account activity, including transaction logs for all PayPal, Venmo, and Play+ movements, in line with applicable state gaming regulations. Those records are
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available to you on request through your account dashboard.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a payment dispute, or an account restriction? Our support team handles Terms & Conditions inquiries directly — no runaround, no automated replies for policy questions. Reach us through the channels below, and have your account email ready so we can pull your records without delay.

Live Chat Open the chat widget inside your account dashboard for direct Terms & Conditions clarification. A support agent reviews your account history during the conversation.

Email Support Send your Terms & Conditions question to our support address shown in your account settings. We respond to policy inquiries within one business day.

In-App Help Center Your mobile account includes a Help section with the full Terms text, payment policy summaries, and a direct form for submitting a formal account dispute.

Common Questions About Your Rights Under These Terms

Real questions we hear from account holders about how these Terms apply to their situation — answered straight, no boilerplate.

Yes. If we notify you of a Terms change and you don't accept it, contact support via live chat or email before the effective date and we'll process your account closure and any remaining balance.

Transaction records for PayPal, Venmo, and Play+ activity are retained according to the gaming regulations in your eligible state, even after account closure. You can request a copy before you close.

Access to the sportsbook and casino is governed by state law. The core Terms apply equally to all account holders, but specific features may be restricted or unavailable depending on your state's regulations.

We send a notification to your registered email address and post an in-app banner before any Terms update takes effect. Continued account use after that date means you've accepted the revised Terms.

Yes. Payment disputes involving PayPal, Venmo, or Play+ should be submitted through the in-app Help Center or via email. We review account transaction logs and respond to disputes within one business day.

We require government-issued ID verification when you open your account and again if you change your linked payment method or registered email. This applies across PayPal, Venmo, and Play+ connections.

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