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Our Terms, Your Rights, and How This Works

ellispark operates under a clear legal framework that defines how your account, your data, and your transactions are handled — access depends on state law and is available only where local regulations permit.

State-by-state eligibilityAccount data retention policyPayPal, Venmo, Play+ termsIdentity verification requirementsUser rights and contact paths
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ellispark Our Terms, Your Rights, and How This Works
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Your account security rests on a combination of encryption, identity verification, and clear data-retention rules. Here is what each pillar covers and how you can act on it.

Data Storage and Retention

Identity documents uploaded during verification — government ID, proof of address — are stored in encrypted form. Retention periods follow applicable state law; you may request deletion once your account is closed and all regulatory hold periods have elapsed.

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to understand which pages load slowly on mobile. You can manage cookie preferences from the settings menu; disabling analytics cookies does not affect account function.

Account Security Practices

Two-step verification is available on your account and we strongly encourage enabling it. Login attempts from new devices trigger an email confirmation before access is granted — this applies whether you log in from a browser in New York or…

Requesting Changes to Your Data

To request a correction, export, or deletion of your personal data, submit a formal request via the account help form or email legal@ellispark. We confirm receipt in writing and respond within the window required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Disputes

If you have a question about your legal rights, a specific policy clause, or an account action taken under our terms — a suspension, a withheld balance, or an identity flag — our support team is the right first stop. You can reach us through live chat inside the account dashboard, by email at legal@ellispark, or through the account help form for formal written requests. Formal written requests are acknowledged within the window stated in your confirmation email.

Live Chat Access live chat directly from your account dashboard. Use this for urgent policy questions, account-action disputes, or payment verification holds tied to PayPal or Venmo.
Email Support Send formal legal or account queries to legal@ellispark. Include your account username and the specific policy reference so our team can route your request without delay.
Account Help Form The in-account help form creates a timestamped written record of your request. Use it for data access, correction requests, or formal objections to an account decision.

What You Asked About Our Legal Terms

These are the questions we hear most often about account policy, data rights, and how our legal terms apply to real situations — from payment disputes to state-eligibility checks and data deletion requests.

Access depends entirely on state law. We verify your location at login and restrict access in states where online wagering is not authorized. Check your state's current online gaming regulations before opening an account.

Your balance is held in your account wallet during any suspension or review period. Once the review is resolved and your identity or eligibility is confirmed, the balance becomes accessible again for withdrawal via PayPal, Venmo, or Play+.

Submit a data-access request through the account help form or email legal@ellispark with your username. We confirm receipt in writing and respond within the timeframe required by applicable state or federal law.

Withdrawals to PayPal or Venmo require your account name to match the registered payment profile exactly. A mismatch triggers an identity-verification hold until the names are reconciled through our support team.

Use the account help form to submit a formal written objection. Include the specific action, the date it occurred, and the policy clause you believe was applied incorrectly. Our legal team reviews formal objections separately from general support tickets.

Updates are posted on this page with an effective date. We also send an email to your registered address when material changes occur. Continuing to use your account after that date means you accept the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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