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How ellispark Handles Your Personal Information

We collect only what we need to run your account — identity verification, payment details like your PayPal or Venmo connection, and session data.

No data sold to third partiesPayPal, Venmo, Play+ handled securelyAccount data available on requestState-law compliance built in
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ellispark How ellispark Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to request your data, correct a record, or raise a concern about how we handle your information, our support team can route your request to the right place. You can reach us through live chat inside your account, by email, or through our help center. Response times follow applicable state requirements, and we'll confirm receipt of any formal data request right away.

Live Chat Open the chat widget inside your logged-in account to raise a privacy question directly with our support team.
Email Support Send your data request or privacy concern to our support email address, found in the account help section.
Help Center Our help center includes a dedicated privacy section where you can submit a formal data access or correction request.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency aren't afterthoughts here — they're built into how the account works from the moment you connect a payment method. Here's what that looks like in practice across the four areas that matter most.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the account performs. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account uses SSL encryption on every page. We also offer two-step login verification, which we strongly encourage you to activate under account security settings.

Data Retention

We hold your records for as long as state regulations require. Once the retention window closes, personal data is deleted or anonymized — we don't keep it indefinitely.

Requesting Changes

To update, correct, or request a copy of your stored data, contact support through live chat or email. We'll confirm receipt and respond within the timeframe set by applicable law.

Common Questions About Your Privacy at ellispark

Real questions from people who want to know exactly how their data is handled — answered directly, no runaround.

We collect your name, date of birth, address, and a government-issued ID for identity verification, plus the payment details you connect — PayPal, Venmo, or Play+ prepaid card information.

Payment connection data is stored in encrypted form. Venmo and PayPal tokens are never written as plain text, and Play+ card numbers are tokenized before storage.

We do not sell your data. We share it only with payment processors and compliance partners under contractual data-protection terms, and only as needed to operate your account.

Retention periods follow the regulations of the eligible state where your account was opened. Once that window closes, records are deleted or anonymized — not held indefinitely.

Contact our support team via live chat inside your account or by email. We'll confirm receipt immediately and respond within the timeframe required by applicable state law.

Yes. Reach out through live chat or the help center's privacy request form. Our team will review the correction, verify it against your ID documents, and update the record.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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